Cancellation & Refund Policy

1. No Size Return / Exchange

Returns or exchanges due to size issues are not accepted.

Customers must review size charts before ordering.

2. Mandatory Unboxing Video

Required for damage, wrong product, or missing item claims.

Video must show sealed package and continuous opening.

3. Reporting Time

Issues must be reported within 24 hours of delivery via WhatsApp.

Late claims may not be accepted.

4. Return Shipping

If required, customers may ship items directly to suppliers.

Shipping costs will be reimbursed after verification with receipt.

5. Color Variation

Minor color differences due to lighting or display settings are not defects.

6. Order Fulfillment

Products are sourced from external suppliers and shipped directly.

TBeva Collections coordinates customer support only.

7. Affiliate Products (Books)

All books are affiliate products.

Returns, refunds, and exchanges are handled by the respective marketplace.

TBeva Collections does not process refunds for affiliate items.